General Studio Policies
All clients must have a valid credit card on file.
All sales are final, non-refundable or transferable.
Group Fitness Class Policies
Instructors and classes are subject to change without notice. However, we always do our best to send an email notification as soon as changes occur.
All clients must sign in or be signed in with our team upon arrival.
To ensure the safety of our clients, clients will not be permitted to enter 5 minutes after the start of class. No refunds are issued for late arrivals not permitted in class.
Minors must be at least 16 years of age with parental consent to participate in Group Fitness Classes.
We ask all our clients to treat our staff members, studio premises and shower facilities with respect.
All classes must be prepaid.
Group Fitness Class packages expire 3 months from the purchase date.
All Group Fitness Classes must be cancelled or rescheduled at least 24 hours prior to the start of class.
Late cancellations and no shows will incur the loss of the class credit.
Early cancellations will receive a class credit to be used for a future date. No refunds will be issued.
Clients using an Unlimited Program payment type will incur a £22 late cancel/no show fee.
All waitlist reservations must have a prepaid class credit. If you do not make it into class, the credit will be added back to your account. No refunds.
If you make it into class, you will be notified via email. You must opt in to email notifications if you are on the waitlist.
Physique also offers a text messaging notification but cannot guarantee message delivery. Email notifications are guaranteed.
Clients are responsible to check their waitlist/reservation status. The 12 hours cancellation policy applies to all clients who make it off the waitlist and are added to class.
Private Session and Treatment Sessions Policies
All Private Sessions for the following day are finalised by 5pm the evening prior. We will do our best to accommodate any requests but cannot guarantee availability after 5pm for the following day.
Private Training Sessions must be cancelled or rescheduled at least 24 hours prior to the scheduled session.
Late cancellations and no shows will incur a full charge of the session.
Scheduled Duo & Trio Sessions will be charged accordingly.
Private Session 10 packs expire 3 months from the purchase date.
Private Session 20 packs expire 6 months from the purchase date.
Private Session packages are not Trainer specific.
Private Session credits cannot be converted into Duo or Trio Sessions and vice versa.